Refund policy

At Midas Fine Art, every painting is made to order after you purchase it. Please read this policy carefully before placing your order. By completing a purchase, you agree to the terms below.

1. Contact Information

Store Name: Midas Fine Art
Address: 22867 NE Townsend Way, Fairview, OR 97024, United States
Email: support@midasfineart.com
Phone: +1 (971) 364-0885
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

We respond to all inquiries within 24 business hours.

2. Made-to-Order Products

All paintings are produced after your order is placed. We do not offer previews, proof photos, or revisions before shipment. Your order is produced according to the size, color, and options selected at checkout and shipped directly to you.

3. Order Cancellations

You may cancel your order for a full refund within 24 hours of placing it by emailing support@midasfineart.com with your order number. After 24 hours, production has begun and the order can no longer be canceled. Once delivered, the order may be returned only under the terms of this policy.

4. 30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, the item must be:

  • Unused, unhung, and in the same condition you received it
  • Free of marks, scratches, holes, odors, or alterations of any kind
  • Returned in its original packaging, including all protective materials
  • Complete, including any frame, stretcher bars, and hanging hardware that came with it
  • Accompanied by proof of purchase (order number)

Requests made more than 30 days after delivery are not eligible for a refund.

5. How to Start a Return

Email support@midasfineart.com with your order number, the reason for your return, and clear photos of the item and packaging. We review all requests within 1–2 business days. If approved, you will receive a Return Authorization with return instructions.

  • Approved returns must be shipped back within 7 days of approval
  • Returns must be sent with a trackable shipping method
  • Returns sent without a Return Authorization will not be accepted or refunded

6. Return Shipping Costs

For change-of-mind returns (including no longer wanted, ordered the wrong size or color, or the item does not suit your space), the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

We are not responsible for items lost or damaged during return shipping. We recommend using an insured, trackable service.

Return shipping costs are covered by us if the item arrives damaged, defective, or is not the item you ordered (see Section 7).

7. Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If your item is damaged in transit, defective, or not what you ordered, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the artwork from several angles showing the issue
  • Photos of the outer box and packaging

Please keep all original packaging until your claim is resolved. Claims submitted after 48 hours, or without photos, may not be eligible. Once approved, we will send a replacement or issue a full refund at no cost to you.

8. Handmade Variation

Each painting is individually made, so minor differences in brushwork, texture, and color compared to product photos are normal and are not considered defects. Colors may also appear slightly different depending on your screen settings and lighting. Returns for these reasons are treated as change-of-mind returns under Section 6.

9. Refund Processing

Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank or card provider may take an additional 5–10 business days to post the refund.

Items returned in a condition that does not meet Section 4 may be refused or receive a partial refund.

10. Exchanges

We do not offer direct exchanges. To receive a different item, return the original under this policy and place a new order.

11. Refused or Undeliverable Orders

If a delivery is refused, or returned by the carrier because of an incorrect or incomplete address provided at checkout, the refund will exclude any return freight costs. Please double-check your shipping address before completing your order. Address changes can only be made within 24 hours of placing the order.

12. Your Rights

Nothing in this policy limits any rights you may have under applicable U.S. consumer protection laws.