FAQ

Can't find your answer here? Email support@midasfineart.com or call +1 (971) 364-0885. We respond within 24 business hours.

Orders

Are your paintings made to order?
Yes. Every painting is made to order after you purchase it, in the size and options you select at checkout.

Can I see a preview or request changes before my painting ships?
No. We do not offer previews, proof photos, or revisions. Your painting is produced to match the options selected at checkout and shipped directly to you.

Will my painting look exactly like the photo?
Each piece is individually made, so small differences in texture, brushwork, and color are normal and are not defects. Colors can also look slightly different depending on your screen and room lighting.

Can I cancel or change my order?
You can cancel or change your shipping address within 24 hours of placing your order. After that, production has started and the order cannot be canceled or changed. See our Refund Policy.

Shipping

Do you offer free shipping?
Yes. Standard shipping is free on all orders within the United States.

How long will my order take?
Estimated total delivery is 10–17 business days: 1–2 business days processing, 6–8 business days production, and 3–7 business days transit. See our Shipping Policy.

Do you ship outside the United States?
Not at this time. We ship to U.S. addresses only and cannot ship to P.O. boxes or APO/FPO/DPO addresses.

How do I track my order?
You will receive a tracking number by email once your order ships. You can also check status anytime on our Track Order page.

How will my painting be packaged?
Unframed canvases may be rolled and shipped in a protective tube. Stretched or framed pieces ship in a reinforced box.

Returns and Damage

What is your return policy?
You can request a return within 30 days of delivery. Items must be unused, unhung, complete, and in their original packaging, and a Return Authorization is required. Return shipping is paid by the customer for change-of-mind returns. Full details are in our Refund Policy.

What if my painting arrives damaged?
Contact us within 48 hours of delivery with your order number and photos of the artwork and packaging. Keep all packaging until your claim is resolved. Once approved, we will send a replacement or issue a full refund at no cost to you.

How long do refunds take?
Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank may take an additional 5–10 business days to post it.

Payment

What payment methods do you accept?
We accept the payment methods shown at checkout. All prices are in U.S. dollars and payments are processed securely. See our Payment Policy.

Is sales tax included?
Applicable sales tax is calculated at checkout based on your shipping address.

About Us

Where is Midas Fine Art based?
We are an online store based in Fairview, Oregon. Our business address is 22867 NE Townsend Way, Fairview, OR 97024, United States. We do not have a retail showroom.

How can I contact you?
Email: support@midasfineart.com
Phone: +1 (971) 364-0885
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)